Last updated: May 26, 2026
Cheese Studio by Rosalie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our WhatsApp Business service and related API infrastructure.
1. Information We Collect
We collect only the information necessary to provide and improve our services:
- WhatsApp Communications: Messages, media, and metadata you send to our WhatsApp Business number, including your WhatsApp phone number and display name as provided by the WhatsApp platform.
- API Interaction Data: Request timestamps, interaction types, and technical metadata generated when your device communicates with our API endpoints.
- Service Metadata: Message delivery status, read receipts, and interaction timestamps maintained by the WhatsApp Cloud API.
2. How We Use Your Information
Your information is used exclusively for:
- Responding to your inquiries and processing your requests through WhatsApp.
- Delivering product information, order confirmations, and service updates you have requested.
- Improving our automated response systems and service quality.
- Compliance with legal obligations and Meta Platform policies.
3. Data Storage & Protection
We implement appropriate technical and organizational measures to safeguard your data:
- All communications are processed through Meta's WhatsApp Cloud API with encryption in transit (TLS 1.3).
- Message content is processed transiently and not stored longer than necessary to fulfill your request.
- Persistent data (such as order records) is stored on secured servers with access controls and regular security audits.
- We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. WhatsApp & Meta Platform Data
Our service operates on the WhatsApp Business Platform provided by Meta Platforms, Inc. By using our WhatsApp service, you are also subject to Meta's data practices:
- WhatsApp's end-to-end encryption applies to messages in transit between you and Meta's servers.
- Meta may collect usage data as described in their own WhatsApp Privacy Policy.
- We access your WhatsApp information only through Meta's approved APIs and in accordance with their platform policies.
5. Data Retention
We retain your personal data only for as long as necessary:
- Conversational messages are processed in real-time and not retained beyond the session unless required for order fulfillment.
- Order and transaction records are retained for accounting and legal compliance purposes (typically 7 years).
- You may request deletion of your data at any time (see Section 6).
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for data processing at any time.
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, please contact us using the details below. See our Data Deletion page for specific instructions on requesting data removal.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.